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CUSTOMER SUPPORT + VENDOR MANAGEMENT
Location - Goregaon (West)
Mon - Sat; 10am -06:30pm
JOB OVERVIEW -
- Resolve customer complaints and provide knowledgeable answers to customer queries
- Assist clients on offline and online orders, deal with orders in the back office and liaise with logistics
- Follow-up on orders and liaise with customers, buyers, etc
- Follow-up on all customer requests to ensure the brand provides the highest level of customer service in the industry
- Assist customers with after-sales service issues. Be a primary contact for customer inquiries about our products and brand.
- Able to communicate concisely our company policies to client. Maintain and update regular client correspondence
- Review purchase orders and shipments prior to dispatch. Coordinate and track the delivery logistic channels
- Co-ordinate with Vendors to get required procurements and marketing collaterals on given TAT
- Work with internal and external teams to ensure smooth and timely operations
- Maintaining and analysing weekly/ monthly/ quarterly/ yearly customer database
- Provide complete end-to-end resolution to customer issues
- Engage with customers in a friendly and professional manner while actively listening to their concerns
- Generate, edit, publish, and share daily content (original text, images, video, or HTML) that builds meaningful connections and encourages community members to act
- Uploading, editing, scheduling and managing ecommerce website content, services & operations.
Job Type: Full-time
Salary: ₹20,000.00 - ₹25,000.00 per month
Schedule:
- Day shift
Ability to commute/relocate:
- Mumbai Suburban, Maharashtra: Reliably commute or planning to relocate before starting work (Required)
Education:
- Higher Secondary(12th Pass) (Preferred)
Experience:
- total work: 2 years (Required)
- Customer service: 2 years (Required)
Language:
- Hindi (Required)
- English (Required)
Speak with the employer
+91 7678025398
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