General Description
In your role as Customer Service Agent (m/f/d) you will be a brand’s representative as part of our CS team, and responsible for the German and English speaking customer service.
Your Role
Responsible for customer care via email, ticketing and chat
Answer all product and service related questions in the best possible way – professional, positive, and based on exceptional knowledge
Take ownership for the customer’s experience, and represent Horizn’s brand values
Your work has an immediate effect on Horizn’s success, and you are keen to take ownership for that
Provide customer’s feedback regarding product and service to the Head of Customer Service
Support the constant optimization of our Customer Service
Support the international roll-out of our brand by providing the best customer service to build a strong customer base and increase customer retention
Your Skills & Experience
You have at minimum 1 year of experience in customer service management in an international environment
You have good experience in working to targets, and always challenge yourself to increase your tickets on a daily basis and improve the overall customer experience
You are able to prioritise tasks effectively and work in a structured and organised manner
Experience working with Zendesk is a plus
You enjoy working in a fast-paced, international environment
You have an outgoing and service-driven personality
You are an open-minded and positive person
You are a team player, you are results-oriented and like to take the initiative
You are fluent in German (native level/bilingual) and in English
Please note: As a purpose driven company, we actively fight climate change, racism, gender-inequality and support underprivileged individuals and communities, such as forcefully displaced youth and refugees. We expect you to actively support and contribute to our causes.
What we offer
A culture of collaboration, empowerment, innovation and diversity
Flexible working times, home office, remote work and two additional holidays for your further development
A purpose-driven company dedicated to changing the way we travel for good (Peta-certified, Corp B certification in process, social and art programme)
A supportive and encouraging work environment with a diverse group of motivated, talented, and visionary colleagues
Ownership for your field of responsibility
Personal and career development including further educational courses
The possibility to make a true impact on the business, take responsibility and shape the future of our growing company on an international level
A supportive work culture: your colleagues from other departments, management or HR are always at your side and available for sparring or mentoring if needed
A competitive salary, accompanied by a nice welcome package, and other benefits such as free coffee, cold drinks, healthy snacks, public transport, or health club benefits – and, of course, great employee discounts on our products.
Everyone at Horizn Studios is a shareholder and so will you – we share the love, sweat and the fruits with everyone.
That’s you?
Don’t hesitate and send us your CV – along with a few words on why you think you should get on board plus your earliest possible starting date. We are excited to be hearing from you!
Contact: jobs@horizn-studios.com
Horizn Studios is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, national origin, disability, or any other characteristic protected under federal, state or local law. In case you feel treated unfairly in the recruitment process or experience any kind of discrimination please don’t hesitate to directly contact HR or our MD, at hr@horizn-studios.com or md@horizn-studios.com.
About us
Horizn Studios is a fast-paced digital travel venture based in Berlin. Founded by experienced entrepreneurs Stefan Holwe and Jan Roosen in 2015, Horizn Studios was Europe’s first direct-to-consumer brand in the travel industry and the world’s first brand to integrate a removable charging device and the first to develop a luggage concept for space travel with Nasa. The brand has received special attention off the back of global collaborations with BMW, Soho House, Beats by Dre, many more. Our international team, operating both remotely and out of the brand’s Berlin headquarters, is dedicated to shaping the future of travel. This includes pioneering solutions such as the use of innovative materials which minimize the environmental impact travel has on our planet, so that future generations also have the opportunity to broaden their horizons.
Our Beliefs
We believe in a world without boundaries; in the power of exchanging ideas and co-creation; in a global community based not on geography, race or economic background, but on a shared desire to explore uncharted places, explore new horizons and experience the unknown. We believe in the power of community and of collaboration: together, we can shape the future of travel and enable curious minds to get out there and change the world.
Our Vision
Based on our vision we developed a work culture of collaboration, empowerment, innovation and diversity. We strive for long life learning, flexibility and a dynamic and pioneering spirit within our team. Working in a diverse group of motivated, talented, and visionary colleagues from all over the world we created a workplace where people can feel safe to be authentic and focus on bringing unique ideas together to fuel innovation and work sustainable.
WHO WE ARE
WHAT WE ARE LOOKING FOR
