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IT Service Analyst
Location: Remote-But must live in Portugal
About Tillster
Tillster, headquartered in the USA, is the global leader in digital ordering and customer engagement solutions. For over a decade we have developed revolutionary self-service, ordering and payments solutions – for mobile, tablet, online, kiosk, call center, and more – creating personalized interactions based on consumer preferences, language, and currency. Our platform is compatible with 15+ unique POS systems, representing over 90% coverage in multi-unit restaurants. We offer one platform; one scalable, enterprise class solution – to create world-class digital engagement solutions.
Our mission and passion are one in the same: Empower restaurants and consumers to engage and transact anywhere, anytime, and from any device - one consumer at a time, one order at a time, billions of times over. In doing so, together we are transforming e-commerce in restaurants and making the till grow for Tillster and our customers.
The IT Service Analyst job is a perfect entry level role fit for a motivated individual that wants to grow within the technology field. The core responsibilities for the Analyst, including but are not limited to the following:
IT Help Desk (~35%)
- Be the “face” of IT Helpdesk – Greet and assist Senior Leadership Team, guests, and Clients virtually as well as at the office as needed.
- Ensure that IT Help Desk is meeting the needs of Tillster employees.
- Ability to work as part of a larger IT team. Work across teams to ensure consistent processes are followed and cross functional projects are being completed.
- Modify, Change IT tools based on company needs (i.e. office expansion, consolidation, team or product changes etc.)
- Maintain up-to-date diagrams, documentation, and policies as related to IT functions
- Manage work assignments and commitments, meets deliverables and deadlines, and effectively communicates the status of assigned tasks.
- Provides timely resolution of problems or escalation to appropriate technical personnel.
- Ability to troubleshoot and problem solve in an adhoc manner.
European Operations (~35%)
- Responsible for day-to-day functions of Portugal/European IT needs.
- Manage European Assets including but not limited to laptops, servers, mobile devices, etc.
- Responsible for onboarding new Tillster employees by conducting IT training and application enrollment.
- Ensure that terminations and transfers have been removed from necessary systems.
- Project manage and organize internal Enterprise IT meetings and tasks as it relates to European Operations.
Data Governance (30%)
- Work with IT Leadership to develop and maintain a Tillster Data governance program, which includes GDPR.
- Prepare and present regular reports as required, including statistics and metrics.
- Conduct quarterly audits of systems and tools that contain PII and Confidential information.
- Work across teams (In Europe and US) to push forward program and projects.
- Ability to proactively propose enhancements and process improvements.
Required Experience
- 1 to 3 years previous experience in Technology, Networking and Infrastructure Help Desk or PC support services
- Must enjoy customer service and/or supporting individuals that need IT support.
- Must be self-motivated and able to complete projects independently.
- Must be willing to reach out proactively to greater IT team as well as Tillster employees.
- Must have attention to detail.
- Ability to articulate technical issues to non-technical staff and/or business leadership.
- Competence in Cloud (Azure) and On-prem environments
- Preferred Competence in basic scripting (Java, Python, etc.)
The Interview Process
1. Recruiter interview with a Talent Acquisition Specialist
2. Technical Interview with IT team
3. Final interview with our VP of Cyber Security and IT
Making a Difference in the Tillster Way
Our mission is to empower restaurants and consumers globally, by empowering, supporting, and nurturing the people who are part of the global Tillster team. We want to ensure all employees feel respected, confident, and engaged. Creating an inclusive working environment is of the utmost importance to us. To make this a reality, Tillster is dedicated to embracing diversity in all forms and is proudly an equal opportunity employer. We do not discriminate based on race, color, religion, national origin, gender identity, sexual orientation, age, family/parental status, marital status, veteran status, disability, or any other protected status.
Pay and Benefits (PORTUGAL)
- Compensation competitive to market and geographical location.
- Meal allowance for each day worked available through meal card.
- Home/Office allowance reimbursement per calendar month, pro-rated based on employment start date.
- Health insurance: Tillster pays the premium for employee private health insurance. Employees have the option to add their spouse/dependents at the employee’s cost.
- Holidays: Up to 20 federal and local/municipal holidays in accordance with applicable Portuguese Labour laws, dependent on your employment start date.
- Vacation: Up to 22 days of vacation every holiday year, pro-rated based on employment start date.
- Education, Learning & Development: We offer Udemy Learning courses; and ongoing learning and development opportunities.
Tillster is proudly an Equal Opportunity Employer
No Visa Sponsorship
Principals only – no Agencies or calls please
About Tillster...
Tillster is the global leader in digital ordering and customer engagement solutions. We offer one platform; one scalable, enterprise class solution – to create world-class digital engagement solutions. You will be part of a technology playground offering a fun, collaborative environment where ownership, problem solving, and teamwork are rewarded.
Follow us on:
Tillster.com: https://www.tillster.com/
LinkedIn: https://www.linkedin.com/company/tillster/
Twitter: @TillsterInc, https://twitter.com/TillsterInc
Facebook: https://www.facebook.com/tillsterinc
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