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- Develop a deep understanding of the clients' business goals, objectives, and challenges. · Act as the primary point of contact for key clients and maintain strong relationships with stakeholders at all levels. · Identify opportunities for strategic alignment between the clients' needs and our products/services. Advocate for clients internally, ensuring their voice is heard and their needs are addressed within the organization by facilitating their relationships with different departments such as Product, R&D, Professional Services, and Support.
Promote customer reference plans and identify brand ambassadors to share the company’s benefits and values. · 2-4 years of experience in a Customer Success position in a B2B software company working with medium-sized organizations. · Excellent communication and interpersonal skills with an aptitude for building strong customer relationships. · Skilled problem-solving abilities and approach · Motivated by performance based KPIs · Previous experience working in a similar role that was assessed by performance-based KPIs · Strong negotiation skills · Ability to analyze complex customer data, produce business insights and turn them into an actionable work-plan.
- Proven ability to maintain relationships with a diverse customer account-base while improving customer satisfaction and business results. · Highly organized and able to multi-task. · Confident, highly energized, self-motivated and a true team player. · Possess the desire and ability to learn new technologies.
- Knowledge of the ERP space, specifically in Priority – great advantage.
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