About Us
Waldom isn’t the place to get a job, it’s where you build your Career. Learn more about who we are and what we do by visiting our Company Website, YouTube Page, and Careers Page
Here's just a few things Waldom has to offer you:
- The opportunity to work in a young, dynamic, and international team; with over 20 nationalities!
- Competitive salary plus 8% holiday allowance.
- A chance to take Ownership with a choice of 4 flexible working schedules.
- A remote working policy that allows you to work from your home country for up to 6 weeks of the year!
- Enough time to have fun with 30 days paid time off!
- A plan for the future with our Pension Scheme.
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About the Role
You will be joining our Customer Experience Team, based in Amsterdam. As a Customer Experience Specialist, you will play a vital role in ensuring exceptional customer satisfaction and loyalty by delivering outstanding support and service experiences.
You will be responsible for managing customer interactions, addressing inquiries and concerns, and going the extra mile to exceed their expectations. This role requires strong communication skills, a customer-centric mindset, and the ability to effectively resolve issues to ensure a positive customer journey. As a Customer Experience Specialist, you will report to our Customer Experience Manager.
What You’ll Do
- Own the Backlog check to make sure that lines are dropping as expected and drop orders that make sense
- Send various reports to the Team/identifying sales opportunity
- Support Customer Experience Manager and Operations Team on projects related to Customer satisfaction/Operations Excellence
- Collaborate with other departments to identify and improve customer satisfaction (e.g., improve the current website, identify sales opportunities)
- Improve accuracy of data related to customers and maintain the customer database
What You’ll Need
- Bachelor's degree on a relevant field
- Proven 1-2 years of experience in a customer service or customer support role.
- Proficiency in using customer support software, CRM systems, ticket systems and other relevant tools.
- Familiarity with industry-standard customer service metrics and KPIs.
We’d Love it if You Have
- Exceptional verbal and written communication skills in English.
- Strong problem-solving and critical-thinking abilities.
- Empathetic and customer-oriented mindset with a passion for delivering exceptional service.
- Ability to remain calm, flexible, and composed in challenging and changing situations.
- Excellent time management and organizational skills.
